Support
Public URL: https://bodkininteractive.com/BIMS/Support
Contact us
Email: bodkininteractive+help@gmail.com
Or use the studio contact form (select BIMS).
What to include
- Browser and device (and whether you’re on desktop or mobile)
- Whether the issue involves login, maps, teams, share links, or live collaboration
- The map URL or share link if relevant (remove secrets if you prefer)
- Screenshots if useful
FAQs
Quick answers for common BIMS questions.
Where do I use BIMS?
The hosted app is at https://bims.bodkininteractive.com/. Product overview: bodkininteractive.com/BIMS.
How do I create an account?
Open Sign up, enter email and password, then confirm if prompted. Already registered? Use Sign in.
Can others edit my map?
Yes — via team invites or an edit share link. View links let people open the map without editing. Revoke links you no longer want active.
Do viewers need an account?
View-only share links can be opened without an account. Editors generally need a BIMS account and must sign in on the same hosted site.
Keyboard shortcuts?
Tab = child branch · Shift+Tab or Enter = sibling · Delete/Backspace = remove node · double-click = edit label · Ctrl/Cmd+Z = undo.
How do I delete a map or my data?
Delete maps you own from the dashboard. For account deletion on the hosted service, email Support from your account address. See Privacy policy.